Frequently Asked Questions

Larvera is an all-in-one cloud platform for nurseries and kindergartens. It brings attendance, parent communication, health records, transport, finance, and more into one dashboard — so your team spends less time on admin and more time with children.

Larvera is built for nursery owners, administrators, teachers, and staff. Parents use a dedicated portal and mobile experience to stay connected with their child's day.

Yes. You can manage multiple branches from one owner account with centralized reporting, shared settings, and branch-level permissions.

Yes. Start a free trial without entering payment details. Nothing is charged until the trial period ends.

Most nurseries complete initial setup within an hour: add staff, classrooms, children, and an optional marketing website. A setup wizard guides you step by step.

No. Larvera is designed for non-technical staff. If you need help, our support team is available by email and phone.

Subscriptions are billed monthly or annually in advance. Plan limits (such as number of children) are shown at signup. You can upgrade or change billing cycle from your dashboard.

Yes. During the free trial you can cancel at no charge. After billing starts, cancellation stops renewal for the next cycle. See our Terms of Service for refund details.

We accept major credit and debit cards through our secure payment partner. Enterprise billing arrangements may be available on request.

Data is encrypted in transit and at rest. Role-based access ensures staff only see what they need. We follow strict policies for children's data — see our Children's Data Protection policy.

Larvera runs on secure cloud infrastructure with regular backups. Your nursery retains ownership of child and family data; we act as a technical processor per our Privacy Policy.

We design for GDPR-aligned practices and local requirements. Contact us for specific compliance questions for your region.

Reach us via the support email and phone shown on our website and in your dashboard. We typically respond within one business day.

Yes. The platform includes in-app guidance, help articles, and onboarding for new staff. Custom training sessions can be arranged for larger institutions.

Yes. Larvera offers mobile access for staff and parents on iOS and Android, plus a responsive web dashboard for administrators.